Terms of Service

These Terms of Service ("Terms") govern your access to and use of Shiv Parashara (the "Platform"), operated by Sourabh Mourya ("Shiv Parashara", "we", "us", "our") from Gurugram, Haryana, India. By creating an account, computing a chart, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Platform.

1. Eligibility

You must be at least 18 years old to create an account. If you create a chart for a minor (e.g. a child's kundali), you confirm you are their parent or lawful guardian and are providing consent on their behalf, as required under the Digital Personal Data Protection Act, 2023.

2. What Shiv Parashara provides

Shiv Parashara computes Vedic astrology charts (kundali), Prashna (horary) analysis, dasha timelines, panchanga, and related outputs from the birth details you supply, and offers an AI-assisted chat feature that answers questions grounded in your own chart data. Where offered, we also facilitate paid consultations with astrologers.

3. Not professional advice

Astrological output — whether computed automatically or delivered through a consultation — is offered for guidance, reflection, and entertainment purposes. It is not, and must not be treated as, a substitute for professional medical, legal, financial, or psychological advice. You should not make significant decisions about your health, finances, relationships, or safety based solely on content from this Platform. Where a reading touches on sensitive topics (health, safety, or similarly weighted questions), any leaning or verdict shown is one reference point only, never a diagnosis or a determination about anyone's safety.

4. Accuracy of the data you provide

Every chart is only as accurate as the birth date, time, and place you enter — an incorrect birth time in particular can materially change the resulting chart. You are responsible for the accuracy of the information you submit, and for having permission to submit birth details on behalf of anyone other than yourself.

5. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at mysticastravedic@gmail.com if you suspect unauthorised access. We may suspend or terminate accounts that violate these Terms, as described in Section 9.

6. AI-assisted features

The AI chat assistant generates responses grounded in your chart data using third-party AI models. Responses are generated automatically and may occasionally be incomplete, inaccurate, or fail to reflect classical astrological nuance — treat them as a starting point for reflection, not a definitive or authoritative reading.

7. Subscriptions, consultations and payments

Where subscription tiers or paid consultations are offered, applicable pricing and included features are shown at the point of purchase, and any refund or cancellation terms specific to that purchase will be confirmed at checkout. Payment processing is handled by third-party payment providers; we do not store your payment card or bank details. Unless stated otherwise at checkout, fees already paid for a completed consultation or a subscription period already in use are non-refundable.

Astrologer marketplace bookings — cancellation and refund policy: if you request a cancellation or refund for a paid astrologer consultation booked through the Platform, and that request is approved by our team, you will receive 95% of the amount you paid back to your original payment method; the remaining 5% is retained as a cancellation fee. Refund requests are reviewed manually and are not guaranteed to be approved — requesting a refund does not itself entitle you to one. Approved refunds are processed through our payment provider and may take several business days to reflect in your account, depending on your bank or payment method.

8. Acceptable use

To protect the Platform and its users, you agree not to: access another user's account or charts without authorisation; scrape, harvest, or bulk-extract data from the Platform; resell or redistribute chart data or Platform output without our written permission; probe, bypass, or interfere with security or access controls; upload unlawful, abusive, or infringing content; or otherwise use the Platform in violation of applicable law.

9. Suspension and termination

Violation of these Terms may result in immediate suspension or permanent termination of your account and removal of associated data access, and, where warranted, reporting to appropriate legal authorities. We may investigate suspected misuse and preserve relevant records for that purpose. You may stop using the Platform, or request deletion of your account and data, at any time — see our Privacy Policy for how to do so.

10. Intellectual property

The Platform, including its software, design, computed-chart presentation, and written content, is owned by Shiv Parashara and protected by applicable intellectual property law. Your own birth data and the charts computed from it remain yours; we claim no ownership over them, subject to the licence we need to operate the service described in our Privacy Policy.

11. Third-party services

The Platform relies on third-party infrastructure (including cloud hosting, authentication, and AI providers) to function. We are not responsible for outages, errors, or data-handling practices of these providers beyond our contractual relationship with them, though we select providers that meet reasonable security standards.

12. Disclaimers and limitation of liability

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including as to accuracy, reliability, or fitness for a particular purpose. To the maximum extent permitted by applicable law, Shiv Parashara and its founder shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Platform, or from decisions made in reliance on astrological content it provides.

13. Indemnification

You agree to indemnify and hold harmless Shiv Parashara and its founder from claims, damages, or expenses arising from your violation of these Terms, your misuse of the Platform, or birth data you submit for a third party without their permission.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform or by email, and the "Last updated" date above will be revised. Continued use of Shiv Parashara after a change takes effect constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable law, courts at Gurugram, Haryana shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Platform. Before pursuing formal proceedings, please contact us — most concerns can be resolved directly.

16. Contact

Questions about these Terms? Reach us at mysticastravedic@gmail.com or via the Contact page.